Shipping Policy

At Lumina, we want your shopping experience to be as seamless as possible—from the moment you place your order to the moment your new décor arrives at your door. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email containing your shipping information and tracking details when available.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer than usual.

2. Shipping & Delivery Times

After your order has been processed, estimated delivery times are:

• Standard Shipping: 7–15 business days

• International Shipping: 7–20 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, and other circumstances beyond our control.

For certain products, the estimated delivery time may differ. Please check the individual product page for any product-specific shipping information.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, product weight, and available shipping method.

From time to time, Lumina may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing a tracking number.

Please allow 24–72 hours for tracking information to become active after your order has been dispatched.

If your tracking information has not updated immediately, this does not necessarily mean your package is lost. Some carriers may take time to scan and update shipment information as the package moves through their network.

5. Shipping Address

Please make sure that your shipping address is accurate and complete before placing your order.

Lumina is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.

6. Delayed or Lost Packages

Although we work with reliable shipping partners, unexpected delays can sometimes occur.

Possible causes of delays include:

• Severe weather

• Public holidays

• Customs clearance

• Incorrect or incomplete addresses

• Carrier delays

• High shipping volumes

• Transportation disruptions

• Other circumstances beyond our control

If your package appears to be delayed, please first check your tracking information for the latest update.

If your package has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

7. Damaged Items

We carefully package our products to help ensure they arrive safely. However, home décor items can occasionally be damaged during transportation.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Clear photographs of the damaged product

• Photographs of the packaging

• A brief description of the damage

Our team will review your request and determine the appropriate solution, which may include a replacement, refund, or other resolution in accordance with our return policy.

Please do not dispose of the original packaging until your claim has been resolved, as it may be required for verification.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.

Include your order number and photographs of the items received so that our team can investigate and assist you.

9. International Shipping

Lumina may ship to selected international destinations.

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

Customs policies vary by country, and Lumina does not control these charges.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

10. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped separately.

This can happen when products are fulfilled from different locations or become available at different times. If this occurs, you may receive multiple tracking numbers and packages.

You will not necessarily be charged additional shipping fees simply because your order arrives in multiple packages.

11. Delivery Estimates

Please understand that all delivery dates and timeframes provided by Lumina are estimated.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's network and circumstances that may be outside Lumina's control.

We cannot guarantee delivery on a specific date unless a specific guaranteed delivery service is explicitly offered at checkout.

12. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request before the order enters processing or is shipped. Once an order has been processed or dispatched, we may be unable to make changes or cancel the shipment.

13. Contact Us

If you have any questions about your order or our shipping policy, please contact the Lumina Customer Support Team.

We are always happy to help and will do our best to ensure your order reaches you safely and smoothly.

Thank you for choosing Lumina.

Elevate your space. Illuminate your home.